[GNC] gnucash 3.x crash on startup windows 10

Discussion:

Floris van Nee

2018-12-01 21:59:47 UTC

Hi all,

I'm running a practically fresh install of Windows 10 (I just formatted my
disk today, after which I installed Windows 10 and some other programs like
Office, Visual Studio, Chrome etc.). I also installed GnuCash 3.3, but
after it finished the installation, it failed to start. I see the splash
screen and also what I think looks like the tip-of-the-day screen for a
split-second, but everything closes again within one second.
Strange thing is that I don't see anything in the logs - even if I run it
specifically with debug mode, all I get in the log is some INFO texts (see
below).
Any idea if I'm missing some dependency perhaps? I've tried uninstalling
and installing a different version in the 3.x branch, but all of them seem
to have the same problem. I also tried running with administrator rights,
unfortunately without any success either.

-Floris

* 22:28:00 INFO <gnc.gui> [main] System locale returned C
* 22:28:00 INFO <gnc.gui> [main] Effective locale set to C.
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] The icon theme search path
has 10 elements.
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 0:
C:\Users\Floris\AppData\Local\icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 1:
C:\Users\Floris\.icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 2: C:\Program Files
(x86)\gnucash/share\icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 3:
/usr/local/share/icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 4: /usr/share/icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 5: C:\Program Files
(x86)\gnucash/share\pixmaps
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 6:
/usr/local/share/pixmaps
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 7: /usr/share/pixmaps
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 8: C:\Program Files
(x86)\gnucash\share\gnucash\icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 9: C:\Program Files
(x86)\gnucash\share\icons
* 22:28:01 INFO <gnc.engine> [gnc_hook_lookup] no hook lists
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John Ralls

2018-12-01 23:47:46 UTC

Permalink

Post by Floris van Nee
Hi all,
I'm running a practically fresh install of Windows 10 (I just formatted my
disk today, after which I installed Windows 10 and some other programs like
Office, Visual Studio, Chrome etc.). I also installed GnuCash 3.3, but
after it finished the installation, it failed to start. I see the splash
screen and also what I think looks like the tip-of-the-day screen for a
split-second, but everything closes again within one second.
Strange thing is that I don't see anything in the logs - even if I run it
specifically with debug mode, all I get in the log is some INFO texts (see
below).
Any idea if I'm missing some dependency perhaps? I've tried uninstalling
and installing a different version in the 3.x branch, but all of them seem
to have the same problem. I also tried running with administrator rights,
unfortunately without any success either.
-Floris
* 22:28:00 INFO <gnc.gui> [main] System locale returned C
* 22:28:00 INFO <gnc.gui> [main] Effective locale set to C.
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] The icon theme search path
has 10 elements.
C:\Users\Floris\AppData\Local\icons
C:\Users\Floris\.icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 2: C:\Program Files
(x86)\gnucash/share\icons
/usr/local/share/icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 4: /usr/share/icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 5: C:\Program Files
(x86)\gnucash/share\pixmaps
/usr/local/share/pixmaps
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 7: /usr/share/pixmaps
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 8: C:\Program Files
(x86)\gnucash\share\gnucash\icons
* 22:28:00 INFO <gnc.gui> [gnc_load_app_icons] Path 9: C:\Program Files
(x86)\gnucash\share\icons
* 22:28:01 INFO <gnc.engine> [gnc_hook_lookup] no hook lists

If you’re missing a dependency Windows will put up a dialog box, but the Windows installation includes everything GnuCash needs and Windows doesn’t provide.

The best information about a crash comes from running GnuCash under a debugger, but we build with MSys2 and the one that comes with Visual Studio can’t see our symbols. There are instructions for installing gdb and obtaining a stack trace in https://wiki.gnucash.org/wiki/Stack_Trace <https://wiki.gnucash.org/wiki/Stack_Trace>.

Regards,
John Ralls

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Floris van Nee

2018-12-06 19:00:26 UTC

Permalink

Anyone with more info about this or help me how to obtain more info?

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